Customer Implementation Framework

The Customer Implementation Framework (CIF) defines the methodology and tools that will be used throughout an implementation. This is Info-Sys’ repetitive approach that is used as guidelines for all Implementation projects.

Throughout the CIF the following tools and documents will be defined and agreed upon:

   Statement of work (SOW)
   Infosys Enterprise Standard Solution
   Business Requirements & Gap analysis Document
   Business Operation Framework
   Roles and Responsibilities
   Assumptions
   Implementation Framework
      Discovery
      Planning
      Implementation
        Development
        Customizations
        Environments
        Integration
        Training
        Acceptance Testing
      Post Implementation

Global Acceptance Process
Project Acceptance Criteria
Standard Deliverables Definition
Key project milestones & deliverables
Activities Scope
Project Organization
Projects Monitoring and Control
      Status meetings
      Communications
      Escalations
      Change Management process
      Change log
      Issues Log